Customer Success Manager - Cybersecurity
We are seeking a customer success manager with a strong understanding of cybersecurity solutions, excellent communication, problem-solving and project management skills.
Location: Bengaluru, India (UTC+5:30) | Employment Type: Full-time, On-site
We are looking for a Customer Success Manager with a strong understanding of cybersecurity solutions to drive customer satisfaction, retention, and solution optimization. In this role, you will build lasting relationships with our clients, help them extract maximum value from our offerings, and act as the voice of the customer within the organization.
WHY JOIN US
At Unosecur, you’ll join a fast-growing identity security startup based in Berlin, Europe’s innovation capital, while working in a diverse, multinational environment. Continuous excellence in this role offers a chance to build a global career, gain exposure to European work culture, and collaborate with forward-thinking minds across borders. With cybersecurity and identity protection becoming mission-critical across industries, you’ll be entering one of tech’s most dynamic and future-proof sectors.
THE IDEAL MINDSET
To thrive here, you’ll need an entrepreneurial spirit and a strong sense of ownership. We value self-starters who embrace ambiguity, learn fast, and stay curious about emerging technologies. The ideal candidate is adaptable, proactive, and collaborative, with the resilience to handle challenges and the optimism to turn them into opportunities. If you’re ready to help shape the future of identity security, we want to hear from you.
KEY RESPONSIBILITIES
Onboarding and engagement: Guide customers through onboarding and serve as a trusted advisor, ensuring they understand and effectively utilize our cybersecurity products.
Customer success and retention: Build and maintain strong customer relationships, monitor customer health, and proactively address issues to ensure high satisfaction and retention rates.
Solution optimization: Assist customers with implementation, configuration, and optimization of our cybersecurity solutions to ensure maximum effectiveness.
Cross-functional collaboration: Work closely with Sales, Product, and Support teams to resolve customer challenges and align efforts for customer success.
Education and training: Develop training resources and ensure customers are updated on new features, best practices, and cybersecurity trends.
Reporting and feedback: Track performance metrics, usage data, and feedback to continuously improve our offerings and customer experience.
REQUIREMENTS
Experience: 4–6 years in Customer Success or Account Management, preferably within the cybersecurity industry.
Cybersecurity knowledge: Strong grasp of cybersecurity concepts such as threat detection, compliance, and security operations.
Skills: Excellent communication, problem-solving, and project management skills. Proficient in CRM tools like Salesforce and Gainsight.
Education: Bachelor’s degree in Computer Science, IT, Cybersecurity, or a related field.
Location: Must be based in Bengaluru and available to work on-site.
NICE TO HAVE
Technical aptitude: Ability to understand technical documentation and communicate effectively with engineering teams.
Certifications: Relevant certifications in customer success (e.g., Certified Customer Success Manager) or cybersecurity (e.g., CompTIA Security+, CISSP).
Process optimization: Experience in improving internal workflows and customer lifecycle processes for better efficiency and experience.
SaaS Environment: Background in customer success within a SaaS or B2B enterprise environment.
If you’re passionate about delivering exceptional customer experiences and want to make a meaningful impact in a fast-growing cybersecurity startup, we’d love to hear from you.